Configuring your email with Google Workspace is one of the best decisions for your business, but touching the DNS zone can feel daunting. Don't worry — it's a "copy and paste" process that only takes a few minutes and ensures your emails always reach their destination.
Before you start
Make sure you have the verification code Google provided on hand (it usually starts with google-site-verification).
Configuration in DirectAdmin
Most of our current plans use DirectAdmin. It's very intuitive if you follow these steps:
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Log in to your panel: Access with your Bacan credentials.
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Email Management: Find the "MX Configuration" icon.
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Disable local email: This is the most important part. Uncheck the box that says "Use this server to handle my emails". If you don't do this, internal emails will never go to Google. Click Save.
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Remove old records: You'll see the current MX records pointing to your own domain. Select and delete them.
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Add Google's records: Choose the "Templates" option if available or manually add the primary record:
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Value:
ASPMX.L.GOOGLE.COM. -
Priority:
1
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Add the rest: Repeat the process with the secondary records that Google indicates (
ALT1,ALT2, etc.) assigning their respective priorities (5 and 10).
Configuration in cPanel
If your account still uses cPanel, the process is very similar:
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Find the DNS Zone: Go to the "Domains" section and click Zone Editor.
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MX Records: Click the "MX Record" button next to your domain.
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Email routing: Before leaving, find the "MX Entry" icon on the cPanel main screen. Select your domain and choose "Remote Mail Exchanger". Click Change. This tells our server: "Don't look for mail here, go to Google".
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Update the values: Delete the default record and add Google's with their corresponding priorities.
Bacan Pro-Tip:
Don't forget to add the SPF record in your DNS Zone (a TXT type record). Without it, Google will receive your emails but may mark them as spam when sending from other tools. The standard value is:
v=spf1 include:_spf.google.com ~all.
For everything to go perfectly:
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Be patient: DNS changes can take 1 to 24 hours to propagate across the internet, though they usually work within 30 minutes.
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The trailing dot matters: In some panels, when writing
ASPMX.L.GOOGLE.COMyou need to add a period at the end for the system to recognize it correctly. -
Verify routing: If you receive emails from outside but not from your own office colleagues, check that you've set the "Remote Server" option or disabled local email.