Promotions can be a good opportunity to start or upgrade a service, but it's worth carefully reviewing what they include and how long they apply.
Short answer
Promotions can be a good opportunity to start or upgrade a service, but it's worth carefully reviewing what they include and how long they apply. For billing, the most important things are confirming the invoice status, the affected service, and the account you are logged into.
Before paying or renewing
Check whether the invoice is still pending, whether the previous payment was already registered, and whether the service is linked to the correct account.
What to check in your client area
Review dates, amounts, the associated renewal, and any notices related to the service before making a new payment attempt.
If you need us to check it
When an invoice doesn't change status or you're unsure about the exact service, it's better to validate the case before duplicating payments or renewing the wrong item.
Also worth checking
- Make sure you are logged into the correct account.
- Review the invoice, expiry date, and payment receipt.
- Confirm the service status before paying again.
If you need help with offers or promotions
If your specific situation doesn't exactly match this article, write to us from your client area or at help@bacan.com and we'll work through the best next step with you.