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I need help. How do I open a support ticket?

Having trouble with your service? Where can you get help? How do you open a support ticket? How long does it take to get a reply?

Opening a support ticket is one of the best ways to get help. Why?

– 24-hour support

– A team of technicians ready to help you.

– We have all the information needed to assist you, since we know which services you have contracted, which server they are on, and how to access your data to find any solution.

How do you open a support ticket correctly?

It's easy. The first thing you need to do is log in to your client area. You'll find the login link on all our pages, in the top right corner.

We'll then ask for your login details, so we know who you are and what services you have.