Why is technical support not included?
We know that when something does not work as expected, the first thing you look for is quick help. This article explains why your free hosting plan does not include personalized technical support, what we have already done for you, and how you can resolve issues easily.
1. Your current plan does not include direct technical support
The free hosting service does not include technical assistance from our specialists. As a result, analysis or resolution of issues related to your website, scripts, applications, or custom configurations is not included. This is undoubtedly one of the main differences between a free and a paid service.
2. We reviewed your case as an exception
Although your plan does not include support, we took a look at your query as a one-time exception. We can confirm that this is not a server or service fault on our part, but rather a problem related to the programming or usage of your website.
These situations are typically caused by code errors, incorrect configurations, or poorly installed extensions.
3. Find answers in our help center
We have created a special section with the most frequently asked questions from our clients. You can consult it at any time at:
/en/support/
There you will find step-by-step guides, examples, and practical solutions to help you resolve issues on your own.
4. Need technical support? Get a 50% discount
If you would prefer assistance from our technical team, we invite you to upgrade to the professional plan, which includes specialized support.
As an existing customer, you can access a 50% discount on your first billing period. Contact us and we will help you make the switch easily.