Skip to content
Bacan
EN
English EN Deutsch DE Français FR Nederlands NL Español ES Italiano IT Português (BR) PT Polski PL 日本語 JA
Register
Help Center

I can't log in to WordPress!

Don't panic. We show you how to regain access to your WordPress dashboard — from the correct URL to disabling plugins that are blocking the login.

Web Hosting

Here is a professional, structured, and direct guide. Repetition and panic have been replaced with actionable steps and technical clarity.

Can't log in to WordPress? Quick solutions guide

Description: Don't panic. We show you how to regain access to your WordPress dashboard — from the correct URL to disabling plugins that are blocking the login.

It is normal to be confused at first, especially if this is your first website or if a designer set it up for you. Losing access to the admin panel is one of the most common problems, but it almost always has a solution — and it is usually simpler than it seems.

Let us recover your access step by step.

1. The correct login address

Sometimes the problem is not the password but that you are trying to enter through the wrong door. By default, WordPress hides its panel behind a specific path.

To log in, add /wp-admin to the end of your domain in the browser's address bar. For example:

  • yourdomain.com/wp-admin

  • yourdomain.com/wp-login.php

Important note: If you see a "404 Not Found" error when typing that, it is very likely that you or your designer installed a security plugin (such as WPS Hide Login) that changes the default URL to a custom one (e.g., /login or /manage). Try to recall if something like that was configured.

2. Do not confuse your login credentials

This is the number one error we see in our support. Keep in mind that these are not the same credentials:

  • Hosting access (cPanel/DirectAdmin): Used to manage email, databases, and files.

  • WordPress access: Used exclusively to edit your content and design.

If your WordPress password is not working, use the "Lost your password?" link on the login screen. You will receive an email to reset it at the address you set when the site was installed.

3. Blank screen or error after installing a plugin?

If you could log in yesterday but cannot today, and the last thing you did was install a plugin or change the theme — that is likely the culprit. If you cannot access the panel to deactivate it, we can do it from "behind" (your Bacan account).

How to deactivate plugins from the Control Panel:

  1. Log in to your cPanel or DirectAdmin account.

  2. Find the File Manager and navigate to the public_html folder.

  3. Go to wp-content/plugins.

  4. Find the folder of the plugin you suspect is causing the problem and rename it (for example, from bad-plugin to bad-plugin-OFF).

  5. This will automatically deactivate the plugin and you should be able to log in again.

Bacan pro tip

If after entering your username and password the page simply reloads and does not let you in, it is usually a cookie or cache issue. Try logging in from a private/incognito window in your browser. If it works there, you simply need to clear the history and cookies from your regular browser and everything should return to normal.

Summary of key points:

  • The standard path is always /wp-admin.

  • Keep your credentials separate: Your hosting credentials and WordPress credentials are completely different.

  • For critical errors: Renaming a plugin folder from the file manager is the fastest way to force your way back in.

Have you tried logging in from incognito mode and still cannot get in?