It's frustrating to wait for an important email only to find that the system blocked it by mistake. Don't worry — configuring a whitelist is the quickest way to tell our server: "I trust this sender, always let them through."
If you use cPanel (Spam Filters)
Most of our clients manage their emails from here. Follow these steps:
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Log in to your cPanel and find the "Email" section.
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Click the Spam Filters icon.
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Scroll down until you see the blue link: Show Additional Configurations.
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Enter the Edit Spam Whitelist Settings option.
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Click + Add A New "whitelist_from" Item.
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In the text box, enter the domain using an asterisk if you want to authorize the entire company. For example:
*@client-domain.com. -
Click the blue Update Whitelist button and done!
If you use DirectAdmin (SpamAssassin)
If your plan runs under this panel, the process is equally straightforward:
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Access your panel and find the SpamAssassin Setup tool.
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Scroll to the bottom of the page where you'll see the Email Blacklist / Whitelist area.
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In the Email Whitelist field, enter the address or domain:
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For a specific email:
contact@company.com. -
For an entire domain:
*@company.com.
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Click the Save button at the bottom of the page to apply the changes.
Bacan Pro-Tip
Avoid "blind trust" with public domains. Never add generic domains like @gmail.com, @outlook.com or @yahoo.com to your whitelist. If you do, anyone with a free account (including real spammers) can flood your inbox bypassing all our security shields. Use the whitelist only for specific corporate domains of your suppliers or clients.
To keep in mind:
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Use the asterisk (
*) before the@symbol to allow the filter to authorize all employees from the same company. -
Check dots and hyphens: A small error when writing the domain will mean the filter won't recognize it.
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Prioritize what's necessary: Keep your list clean and only add the domains that are really giving you reception problems.