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How to report Abuse to Bacan.com
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At Bacan.com, we take reports of abuse seriously and are committed to maintaining a safe and secure online environment for all of our clients. If you believe that there has been a violation of our terms or if you have any concerns regarding the use of our hosting services or your Bacan.com account, please contact our abuse team at abuse@bacan.com.
To help us address the issue as efficiently as possible, please provide us with as much detail as possible when describing the problem. This includes relevant information such as IP addresses, domain names, timestamps, specific links or URLs, and a detailed description of the activity you are reporting. By providing us with this information, you are helping us to investigate and take appropriate action to prevent further abuse. We appreciate your cooperation in helping us maintain a secure and trustworthy platform for all of our clients.
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What happens with your report
We have a dedicated Abuse Team to process them. Once an abuse report is received, it is queued and processed as quickly as possible. While we cannot guarantee a personal response to each report due to the high volume we receive daily, we strive to respond to inquiries in cases where a personal response is requested or necessary.
Rest assured that all abuse reports are logged and tracked individually, and we take necessary action to ensure that our Terms of Service and applicable EU laws are being respected. To facilitate timely resolution, we ask that each report be limited to one domain name. In cases where there are multiple instances of abuse on a single domain, please include them in a single report. By doing so, you can help us investigate and address the issue more efficiently. Thank you for your cooperation in helping us maintain a safe and secure online environment for all of our clients.
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Domain names registered with Bacan
We take responsibility for addressing abuse reports related to the use of our own hosting services. However, please note that if a domain name is registered with Bacan.com but hosted on a third-party server, we may not be able to verify or take restrictive action on an abuse report related to that domain.
To ensure a prompt resolution, we recommend that any abuse reports concerning content or activity hosted on third-party servers be reported directly to their respective hosting providers. By doing so, you can help to ensure that the responsible party takes the necessary action to address the issue.
We appreciate your cooperation in helping us to maintain a secure and trustworthy online environment for all of our clients. If you have any questions or concerns regarding our abuse reporting policies, please do not hesitate to contact our dedicated Abuse Team.
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